Return Policy | Realistic Dildos (.com)
Shipping within the United States
Realistic Enterprises LLC (RealisticDildos.com) strives to ship all orders received before 12:00 PM Eastern Standard Time same business day from our warehouse located in San Fernando, CA. We work with all of the major carriers including UPS, FedEx & USPS. The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees.
As a online adult retailer, Realistic Enterprises LLC offers several options for international orders. We can ship USPS International, UPS International, FedEx International or we can use your freight forwarder agent. All orders are shipped from our warehouse, F.O.B. San Fernando, California. Please be aware that Realistic Enterprises LLC is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
Changes or Cancellations of Existing Orders
Realistic Dildos (.com) works very hard to get your order out as soon as possible. Our goal is to ship out all orders received before 12:00 PM EST on the same day. If you need to make a change or cancel an existing order, please call or email us immediately at 800-399-4610 so we can make the necessary changes.
Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.
Back Order Policy
Realistic Dildos (.com) will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers.
We strive to provide the best customer service in the online retail sex toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 60 days from receipt. Contact your our representatives regarding a return. Please note that returns must include a return authorization number(RMA).
- Our representative will issue you an RMA # for the approved items
- Please list all of your items, on a sheet of paper, that you are returning and place that paper inside the box you are shipping back to our warehouse.
- Please put your Return Authorization Number (RMA # ) on your return box(es) to expedite the credit process
- When the return is shipped back to our warehouse and processed by our returns department, your credit memo will be sent to you via email.
Only orders that are damaged, defective or wrong item shipped, can we accept returns. In the adult novelty industry, retail stores, distributors and manufacturers will not accept sex toy returns.
Note: We will only process defective or damaged returned items that were purchased directly from RealisticDildos.com
Realistic Enterprises LLC is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.
All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Realistic Enterprises LLC within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage. Realistic Enterprises LLC asks that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact our representatives at Realistic Enterprises LLC with your damage claim reference number assigned by your carrier and we will be there to support you.
Discontinued, Sale or Special Ordered Items
No discontinued, sale or special ordered items will be eligible for a return credit.
All orders that leave the our warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum. However, on occasion, an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order. If any item is missing, please contact Realistic Enterprises LLC ASAP so that we can get this resolved for you.