XR Brands Master Series
Shipping - Billing - Returns Policy
At Realistic Dildos we use all non-descript boxes to ship your packages. All of our orders are shipped 100% discreetly. Discreet billing on Credit Card statements, Paypal or Amazon Pay will be shown as: Real Ent LLC or Realistic Ent LLC.
Free Shipping Promo Is available for all orders over $59 and if the promo code: FREESHIPPING is entered into the discount code box during check out. Free shipping promo applies only in the USA. Free Shipping is limited up to max value of $15. If promo code is not entered during checkout, no shipping refunds will be available for the not entering the free shipping code.
Shipping is only available in the United States and Canada. We strive to ship all orders within 24 to 48 hours. All orders have to be placed online. Orders will ship from our Sex Toy warehouse located at 1419, 640 Glenoaks Blvd., San Fernando, CA. 91340. Most orders will ship USPS priority mail. Normally shipping takes approx 2-4 days depending on delivery location. Some orders may be delayed an extra 1 - 3 days due to the current Covid pandemic.
International Shipping Currently Not Available.
If you receive an order that Is damaged during shipping you must file a complaint with your driver upon delivery. Please take pictures of the damaged item or items and document the damage. Always keep the damaged boxes and packing materials. This is necessary for your claim with the carrier to request reimbursement. Please note, claims with USPS and other carriers can take up to 30 days. If Your Package Is Returned To Our Warehouse Please contact Realistic Enterprises LLC by email (info@RealisticDildos.com) immediately. Refused orders can be re-shipped at client’s expense one time. Orders returned again will be sent only after pre-payment. The customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.
If you receive a defective item, it must be reported within 30 days of receipt. Contact Realistic Enterprises LLC by email (info@RealisticDildos.com) regarding replacement and return.
Shipping Tracking Number & Order Confirmation Info. All orders placed at RealisticDildos.com will have a shipping tracking number and email confirmation.